Good customer service is actually so easy!

July 18th, 2010 at 12:51 pm   —   Filed under: Kup, Rants, Marketing
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Genuine emotion behind your words and actions makes it easier, of course, but mere lip service works, too.  I love (love, love!) the Safeway where I do my grocery shopping.  I call it “my” Safeway.  I love (love, love!) it because of the service.  The prices are only competitive and the selection is sometimes a […]

All those customer “bonuses” you really don’t want to provide…

May 6th, 2010 at 3:46 pm   —   Filed under: Kup, Business, Marketing
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Meeting expectations is not necessarily something to celebrate

April 12th, 2010 at 9:09 am   —   Filed under: Kup, Business, Rants, Marketing
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That does NOT mean what you think it does!

March 19th, 2010 at 3:03 pm   —   Filed under: Kup, Business, Rants, Marketing
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Resist the urge to start picking nits!

March 9th, 2010 at 11:17 am   —   Filed under: Kup, Business, Marketing
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When your product or service is a once-only or extremely infrequent sale…

February 27th, 2010 at 6:02 pm   —   Filed under: Kup, Business, Marketing
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When your product or service is a once-only or extremely infrequent sale…

February 27th, 2010 at 5:59 pm   —   Filed under: Kup, Business, Marketing
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Why? Try WHY NOT?

February 12th, 2010 at 6:31 pm   —   Filed under: Kup, Business, Marketing
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Value proposition, strategy, and reinforcing it all through little details…

February 7th, 2010 at 1:17 pm   —   Filed under: Kup, Business, Marketing
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Don’t embarrass yourself…you can only beg forgiveness for actually trying to do something.

January 29th, 2010 at 12:32 pm   —   Filed under: Kup, Business, Rants, Marketing
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