Saying “no” while actually endearing yourself to customers!

June 16th, 2009 at 1:09 pm   —   Filed under: Kup, Business, Marketing
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I’ve written about Rockfish Seafood Grill before, one of only two out-of-town restaurants my husband and I frequent.  Well, we used to frequent it; it closed ‘our’ location in a carefully-planned scale back (precisely so it could maintain its stellar service across all its locations).  We loved Rockfish because it not only delivered great seafood in […]

Just don’t say “economy”

April 26th, 2009 at 6:54 am   —   Filed under: Kup
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April 26th, 2009 at 6:51 am   —   Filed under: Kup
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When reality negates your brand

March 17th, 2009 at 10:01 am   —   Filed under: Kup, Business, Rants, Marketing
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Brands and value propositions

February 25th, 2009 at 1:54 pm   —   Filed under: Kup, Business, Marketing
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On hype, baloney, and laziness

February 1st, 2009 at 1:39 pm   —   Filed under: Kup, Business, Marketing
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Advertisers, please make these resolutions for 2009!

January 6th, 2009 at 1:24 pm   —   Filed under: Kup, Business, Rants, Marketing
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No way around it…customer service requires some thought!

September 17th, 2008 at 2:25 pm   —   Filed under: Kup, Business, Rants, Marketing
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Yeah, but government offices don’t do marketing…do they?

August 28th, 2008 at 8:48 am   —   Filed under: Kup, Business, Marketing
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Waiting for the mailman - and recognition for the arts

August 4th, 2008 at 7:33 am   —   Filed under: Kup
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